Terms and Condtions

GRATUITIES – All fares quoted are exclusive of gratuity. Unless you tip in cash or inform us of a defect in our service, we will charge a standard 20% gratuity, when your ride is completed. If you would like to charge the standard gratuity in addition to tipping your driver extra in cash for superior service, just tell the driver that the cash tip is “extra.”

EXTRA STOPS – We’re happy to make extra stops for you at $40 each. Wait time charges may apply after 15 minutes.

EARLY OR LATE HOURS SURCHARGE – Reservations made for pickup after midnight and prior to 7:00 AM on any given day may be subject to a 20% surcharge.

HOLIDAY SURCHARGE – Reservations made for pickup during holiday weeks may be subject to a 20% surcharge.

DAMAGE – You assume full financial liability for any damage to the vehicle caused during the duration of the rental by any member of your party. A fee of $1,000 will apply to damage to leather seats, or $400 for damage to the carpet. Sanitation fee for body fluids is $400.

DRIVERS RIGHTS – The driver has the right to terminate the ride without refund if there is blatant indiscretion, sexual harassment or solicitation, expressions of racism, or any other offensive or illegal behavior on the part of the client(s). It is illegal in Utah to litter or have an open container of alcohol in the vehicle.

VEHICLE CAPACITY – Vehicles cannot be loaded beyond the listed seating capacity of the vehicle ordered. We will make every effort to accommodate your luggage, but we may need to order another vehicle at your expense if the load exceeds capacity.

CANCELLATION/REFUND POLICY – If guests cancel more than 72 hours before trip, they may request refund via email at utahmountainshuttle@gmail.com (UMS will refund fare less $50.00 admin fee) OR they may request credit for a future ride. If guests cancel more than 12 hours, but less than 72 hours before trip, they will not receive a refund. They may however, request credit for future ride. If guests cancel less than 12 hours before trip, they will only receive a credit in special circumstances to be analyzed on a case by case basis. They will not receive a refund.