How far in advance should I book my transportation?
As soon as you know your flight and lodging information. While we can handle last minute requests, please book as early as possible.
What information do I need to provide when booking transportation?
Name of primary passenger
Do you provide car seats for children?
Yes, when requested in advance and notated on the reservation we provide child car seats and/or booster seats at no additional charge.
What types of vehicles do you provide for transportation to ski resorts?
Mercedes Sprinter vans, Chevy Suburban and Ford Expeditions
Are your vehicles equipped to handle winter road conditions?
Yes, all vehicles are equipped with snow tires, chains and emergency equipment.
How do I find our driver when we arrive?
Your driver will send a text upon arrival. Feel free to contact dispatch at 801-298-2191. Upon arrival at baggage claim, proceed one level down to GROUND TRANSPORTATION, where pickup will be at post 4A (avoid crossing the sky bridge to "private passenger pick-up").
Spot a vehicle marked UTAH MOUNTAIN SHUTTLE.
How long should I expect to wait at the airport?
Upon your arrival at the airport, your driver will be readily available at the staging lot. Following the collection of your baggage, your wait time for the driver should not exceed five minutes. It's worth noting that, in cases of severe winter weather and road conditions, there is potential for delays.
Can we stop at the store during our transportation to the resort?
Yes, however, unless any stops have been prearranged during the booking process, we might be unable to accommodate additional stops due to prior scheduling commitments. To ensure accuracy, please verify all reservation notes and details. For any authorized stops, a fee of $40 per stop will be applied, and any time exceeding the initial 10 minutes will incur an additional charge of $2 per minute.
How many bags can we put in the vehicle?
Typically, we anticipate an average of one large bag and one medium-sized bag per person. However, in instances where there is an excess of luggage and skis and items that would compromise the legal requirement for securing all passengers comfortably, we may need to arrange for a larger or additional vehicle to be reserved (subject to availability).
What if we have people flying in on different flights and would like to all go in the same reserved vehicle?
When making a reservation, we request that you provide us with the flight numbers for all passengers along with their contact cell numbers. This information is essential for ensuring a smooth experience. Our driver will monitor the arrival time of the latest flight and will be ready to greet your party accordingly.
In situations where flight details for all members of your party haven't been provided, and our driver is waiting due to a late or delayed flight, any wait time incurred will be based on the arrival time of the flight details that were provided.
Do you offer a meet and greet service?
Yes, we offer this service for $50.
What is meet and greet service and what does it look like when we arrive?
Upon your arrival, the driver will send you a text message to verify your arrival details. As you exit the secure area and enter the baggage claim section, you will spot your driver holding a sign displaying the last name of the primary passenger. Your driver will guide you to the designated baggage carousel for your airline and provide assistance in retrieving your luggage.
Once all your belongings have been gathered, the driver will further assist in transporting the luggage to the waiting vehicle. With your luggage safely loaded, your journey to your destination will promptly commence, ensuring a seamless and comfortable transportation experience.
Is gratuity included?
The fares provided do not include gratuity. If you do not tip in cash or notify us of any service-related issues, a standard 20% gratuity will be added to your ride upon completion. Should you wish to apply the standard gratuity while also providing additional cash gratuity for exceptional service, simply inform the driver that the cash tip is considered "extra."
What if my flight is delayed?
Rest assured, we'll closely monitor the flight number you've provided. In cases where other members of your group are arriving on separate flights, kindly furnish us with all the relevant flight numbers during the booking process. This will enable our driver to keep track of the latest arriving flight and be present to welcome your entire party when the final flight lands.
How much time before our flight do we need to leave?
We recommend leaving most resort areas 2.5-3.5 hours before your scheduled flight departure time.
What if we need to add another person?
In most case we can accommodate changes to an existing reservation, this is primarily based on vehicle capacity. Please call 801-298-2191 to change an existing reservation.
Can I request a specific driver if I had a positive experience before?
Yes, We want you to have the best experience possible. Please call early so we can arrange schedules.
What happens if there's extreme weather that affects travel?
In the event that the destination you're traveling to becomes inaccessible due to road closures, rest assured that we'll collaborate with you to identify the optimal solution. Often, it's advisable to secure accommodations at a nearby airport hotel and await the reopening of the road. Once the conditions are favorable for travel, we'll promptly ensure your journey resumes smoothly.
Can you provide transportation around town?
Yes, please call us to prearrange and reserve a local or point-to-point service for dinners, excursions or sight seeing.