Terms and Conditions
These terms and conditions ("Terms") outline the agreement between Utah Mountain Shuttle ("Provider," "we," "us," or "our") and the passenger ("Customer," "you," or "your") regarding the transportation services provided. By booking and using our transportation services, you acknowledge and agree to adhere to the following terms:
1. Reservation and Confirmation:
All reservations are subject to availability. Reservations must be made in advance through our designated booking channels. A confirmation email will be sent upon successful booking.
2. Changes and Cancellations:
Changes to reservations are subject to availability and may incur additional charges. Cancellations must be made according to our cancellation policy, which may involve a cancellation fee.
3. Pricing and Payment:
Pricing is based on the selected vehicle type and any additional services requested. Payment is due at the time of booking or as otherwise agreed upon. Additional charges may apply for extra stops, waiting time, or unforeseen circumstances.
4. Luggage and Equipment:
Oversized or excessive luggage may require advance notice and could incur extra fees.
5. Delays and Unforeseen Circumstances:
While we strive to provide prompt service, delays may occur due to factors beyond our control, including weather conditions and road closures. We will make reasonable efforts to accommodate delays and adjust schedules as necessary.
6. Safety and Behavior:
Passengers are required to adhere to local laws, safety regulations, and the instructions of the driver. Any disruptive behavior or violation of safety rules may result in termination of services.
7. Route and Destination:
The chosen destination must be specified during booking. Changes to the route or destination may incur additional charges.
8. Passenger Information:
Customers must provide accurate and complete passenger information, including flight details and contact information, to facilitate smooth coordination.
9. Liability and Insurance:
Our liability for loss, damage, or injury to passengers' belongings or themselves is limited as allowed by law. Passengers are encouraged to carry their own travel insurance for added protection.
10. Force Majeure:
We are not liable for delays, cancellations, or service disruptions caused by events beyond our control, such as natural disasters or strikes.
11. Feedback and Complaints:
We value your feedback. Any concerns or complaints should be promptly reported to our customer service team for resolution.
By using our transportation services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. These Terms are subject to change without prior notice, and the version applicable to your booking will be the one available at the time of booking confirmation.
If you have any questions or require clarification on these Terms, please contact our customer service team at 801-298-2191
The fares provided do not include gratuity. If you do not tip in cash or notify us of any service-related issues, a standard 20% gratuity will be added to your ride upon completion. Should you wish to apply the standard gratuity while also providing additional cash gratuity for exceptional service, simply inform the driver that the cash tip is considered "extra."
We are pleased to offer additional stops at a rate of $40 per stop. Please be aware that there may be wait time charges applicable after a 15-minute interval. It's important to note that stops are guaranteed only if they are arranged in advance. Last-minute requests could be unavailable due to scheduling limitations.
Airport rides are may be subject to up to 8% airport and other fees as required.
EARLY OR LATE HOURS SURCHARGE
Reservations made for pickup after midnight and prior to 7:00 AM on any given day may be subject to a 20% surcharge.
Reservations made for pickup during holiday weeks may be subject to a 20% surcharge
You assume full financial liability for any damage to the vehicle caused during the duration of the rental by any member of your party.
The driver has the right to terminate the ride without refund if there is blatant indiscretion, sexual harassment or solicitation, expressions of racism, or any other offensive or illegal behavior on the part of the client(s).
Vehicles cannot be loaded beyond the listed seating capacity of the vehicle ordered. We will make every effort to accommodate your luggage, but we may need to order another vehicle at your expense if the load exceeds capacity.
Cancellation More Than 72 Hours Before Trip:
Guests who cancel their reservation more than 72 hours before the scheduled trip may request a refund. To request a refund, please send an email to firstname.lastname@example.org. Refunds will be provided, subtracting a $50.00 administrative fee.
Alternatively, guests may opt for credit towards a future ride.
Cancellation Between 12 and 72 Hours Before Trip:
Guests who cancel their reservation between 12 and 72 hours before the scheduled trip will not be eligible for a refund.
However, guests can choose to receive credit for a future ride.
Cancellation Less Than 12 Hours Before Trip:
Guests who cancel their reservation less than 12 hours before the scheduled trip will not receive a refund.
Please note that these cancellation policies are put in place to manage resources and availability effectively. We appreciate your understanding of the aforementioned terms. If you have any questions or need further assistance, please don't hesitate to reach out to us.
Upon arrival at baggage claim, proceed one level down to GROUND TRANSPORTATION, where pickup will be at post 5A (avoid crossing the sky bridge to "private passenger pick-up").
Spot a vehicle marked UTAH MOUNTAIN SHUTTLE.